/ Direct line open
No queue. No ticket system. Just email.
Press, streamers, bug reports, platform questions — one address handles all of it. We reply within two business days.
— What to include
Real screenshots, not render art
Press kit requests get actual in-engine stills and build notes — no marketing renders. Mention your outlet or channel so we can send the right assets.
Bug reports: include platform, OS version, and a short reproduction step. We fix and ship on a stable schedule — no hotfix promises.